Return & Refund Policy

At Prime E Centuals, every item is custom-made after your order is placed to ensure premium quality and craftsmanship.

Returns & Exchanges

Because our products are custom-made, we do not accept returns or exchanges for:

• Ordering the wrong size
• Changing your mind
• Personal preference

Please review our size guide carefully before placing your order.

Order Cancellations

Orders may be canceled within 1 hour of purchase. Once production has begun, orders cannot be canceled because each item is made specifically for you.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged or incorrect item
• A brief description of the issue

If your request is approved, we'll provide a replacement or refund at no additional cost.

Refunds

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Contact Us

If you have any questions about your order or this policy, please contact us at:

Email: pecentials@gmail.com

Thank you for choosing Prime E Centuals.

Built Different. Made To Last.